Privacy Policy
Legal address of Nur AI & Co LLP:
99/1 Nauryzbay Batyr St., Bostandyk District, Almaty, Kazakhstan
Actual address of Nur AI & Co LLP:
99/1 Nauryzbay Batyr St., Bostandyk District, Almaty, Kazakhstan
When processing personal data, we comply with the legislation of the Republic of Kazakhstan, in particular the Law of the Republic of Kazakhstan dated May 21, 2013 No. 94-V "On Personal Data and Their Protection", as well as the internal rules and regulations of Nur AI & Co LLP.
Terms and Definitions
"Personal data" — any information relating to a directly or indirectly identified individual (subject), including full name, contact details, passport and visa information, booking history and other information you provide when contacting Nur AI & Co LLP.
"Processing of personal data" — the collection, recording, systematization, storage, clarification, use, transfer, depersonalization, blocking and destruction of personal data by any means, including with the use of automation tools.
"Operator" — Nur AI & Co LLP, which determines the purposes and methods of processing personal data. "Data subject" — the individual whose data is being processed. "Cookies" — small files stored in the browser and used to ensure the correct operation of the nurai.kz website and to analyze traffic.
Purpose and Scope of the Document
This Policy defines the procedure for processing and protecting personal data that Nur AI & Co LLP receives from clients, visitors of nurai.kz and representatives of partner companies when booking flights, tours, arranging visas and other services.
The Policy applies to all personal data received both online — through feedback forms, requests on the website and cookies — and offline — through in-person visits to the company's offices in Almaty, Astana, Aktau, Uralsk and Shymkent, by phone or by email.
This document does not apply to third-party websites and services that may be linked from nurai.kz, including websites of airlines, tour operators and payment systems — they bear independent responsibility for the processing of personal data.
Principles and Conditions for Processing Personal Data
The processing of personal data is carried out on a lawful and fair basis, strictly to the extent necessary to achieve specific purposes: booking flights, tours, visas, transfers and other services, as well as for communicating with the client regarding the provision of services.
We do not collect personal data that is excessive in relation to the stated purposes of processing, and we do not use it for purposes incompatible with the original ones. Personal data is stored no longer than required by the purposes of processing or by the legislation of the Republic of Kazakhstan.
Nur AI & Co LLP takes the necessary organizational and technical measures to protect personal data from unlawful or accidental access, destruction, alteration, blocking, copying, distribution, and other unlawful actions by third parties.
Rights of the Data Subject
The data subject has the right to receive information concerning the processing of their personal data, including the purposes of processing, the composition of the data and the retention periods, by contacting Nur AI & Co LLP using the contact details provided.
The subject has the right to request clarification, blocking or destruction of their personal data if it is incomplete, outdated, inaccurate or obtained unlawfully, and to withdraw previously given consent to the processing of personal data.
To exercise these rights, please send a request to info@nurai.kz or contact one of the offices of Nur AI & Co LLP. The request will be reviewed within the timeframes established by the legislation of the Republic of Kazakhstan on personal data.